AI Usage Is Not a Performance Metric: What Microsoft Workers’ Open Letter Teaches Leaders

Current and former Microsoft employees circulated an open letter asking for a say in how AI is used at work and an end to tying AI use to rewards or reprimands. When usage becomes the score, people perform usage: more prompts, more tokens, same or worse work. This week, swap one usage metric for one outcome metric and ask your team what AI is actually helping them finish.